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11-18-2013 03:05 PM
I would like to kindly ask you for help.
I installed new 10.2.1 OS which in general works better than previous ones. 1x working and 1x private e-mail has been set, than I installed all apps which I had before (from BBWorld as well as Android Apps (just by clicking to *.APK files). Nice.
Now I would like to add some other private e-mail account, Facebook account and LinkedIn account. The issue is, that after going to Settings -> Accounts, I can see screen with header “Accounts” and on the bottom is text “Loading Accounts…” and the endless rotating ring. No Accounts are loaded. :-(
Can someone have same issue? Can someone have idea how to easily solve it, please?
Note: as the device is corporate one and to get activation code after wipe is long term issue, the new re-installation is the last option.
Thanks a lot.
Solved! Go to Solution.
11-18-2013 08:19 PM
Delete the Android Apps and try again.
If issue persists install BlackBerry Link on your computer if you do not already have it.
Remove and reinstalll those email accounts.
11-19-2013 07:19 AM
You likely have more than about 20 Android apps, either loaded via APK files or ported in AppWorld.
Basically, try deleting down to about 18 android apps and see if your Accounts screen returns. I've had a couple of friends with this issue, one fixed theirs with only 18 installed, another at 23.
Reboot also, after the deleting.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
11-19-2013 08:58 AM
Thanks for reply. I will try it. Just a question: how to get rid of Androind Apps? When I delete them, they are back after each restart. :-(
11-19-2013 09:52 AM
I haven't had any problem deleting apps. Touch and hold the app and hit delete. However, removing android apps in the reverse order they were installed did allow me to gain access to my accounts page again. I'm at a point where any android app added will lock up my accounts screen. And even if I delete another android app I can't add a new one.
11-19-2013 03:21 PM
thanks to all of you I just solved that issue.
- To Chrome I installed Plug-In called "BB10 / PlayBook App Manager" and thanks to it I just simply Uninstalled all Android Apps (which has been installed via *.APK)
- I did not have to restart my BB Z10 and I got access to my Accounts setting immediately
- I set all accounts (FCB, LinkedIn, Twitter, ...) and I'm happy for now. :-)
Thanks a lot for your help!
11-19-2013 03:25 PM
05-22-2014 10:15 PM
My Z10 can't set up any Accounts
Actually the Account icon is not responding.....
I've searched so many article but no one seems to have this question, but me.
I can't set up any email, not faceook nor twitter
When i click on facebook> sign in..... and the sreen goes crazy....
and I have to close the app.
Anyone knows how can I fix this??????
Please I really need some help.
05-22-2014 10:20 PM