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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎04-30-2013
My Device: Blackberry Z10
My Carrier: *

BlackBerry Z10 RESTORE !

Now,

I have a Blackberry Z10 i Just got it 4 days ago

and I want to restore the backup of my old torch to The Z10

but my torch device is damaged

but when I Open the blackberry protect Account

and Open My Data of The torch Device I Find The Last Backups

and I'm Wondering How could I use them to restore them to the Z10 Device

ANY ANSWER ?

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Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Z10 RESTORE !

On your Z10, Protect will restore one time your Protect backup to your Z10.

 

Open your Z10 Settings (swipe down from the top > Settings > BlackBerry Protect). Scroll down to find the restore option.

 

Or, do you have any backup made with your Torch to your PC with the BlackBerry Desktop Software?

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New Contributor
Posts: 5
Registered: ‎10-07-2013
My Device: Z10
My Carrier: Airtel

Re: BlackBerry Z10 RESTORE !

Hi, I have similar problem. Blackberry replaced my z10 with a new Z10 after experiencing lot of hardware problems like battery discharge, auto shut off, sim not detedted etc. I have a back up file from my old z10. When I am trying to restore my backup file on my new z10, its saying "Preparing to restore", "restoring data 0%" and then it goes off to another hoe page on bb link. When I check on the options it is saying "restore did not complete" with yellow traingle exclamatory symbol. Its not even giving any error. But I could able to restore very old 785 kb file (Legacy Device back files) but not my latest 1.37GB back up file. Can anyone please help!

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Z10 RESTORE !

When you begin the restore, uncheck the ALL box and try to restore ONLY the SETTINGS portion of the file.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
Posts: 5
Registered: ‎10-07-2013
My Device: Z10
My Carrier: Airtel

Re: BlackBerry Z10 RESTORE !

I even tried that, but no luck. Whenever I was trying to restore the device is restarting on its own!
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Z10 RESTORE !

OK. You're not telling us ALL that you've attempted.

So now, try to restore ONLY the Media backup, and nothing else.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
Posts: 5
Registered: ‎10-07-2013
My Device: Z10
My Carrier: Airtel

Re: BlackBerry Z10 RESTORE !

As suggested by u, I tried ONLY media. Din work either. I just realised that I have lost some data like a couple of email accounts, Facebook and few contacts after I tried restoring ONLY settings. I also tried restoring ONLY application data.din work :-(
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Z10 RESTORE !

Is your word "din" meaning "did not" or "did"?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎10-07-2013
My Device: Z10
My Carrier: Airtel

Re: BlackBerry Z10 RESTORE !

Sorry, I mean 'did not"

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Z10 RESTORE !

You can ask Airtel to escalate this issue up to BlackBerry Technical Support.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code