06-27-2014 11:54 AM
Since yesterday my beloved Z10 stopped working . At some point I wanted to check my phone and it was completely dead while the battery wasn't low before. So I tried charging it, no such luck. After holding the power button, sometimes the led flashes just very briefly. Another way to get the led to light is by taking out the battery and attaching the phone to the USB adapter. However, it still won't boot! I'm afraid my phone went haywire, however it's not two years old yet.
I'm guessing I can get it fixed somehow, someway?
Thanks in advance,
06-27-2014 11:59 AM
Could it be this?
There is an OS update patch that solves this problem. However, the immediate issue is getting the device to start up so the patch can be applied. Here are a couple of methods that have worked for others:
A. Using a known charged battery
1. Start BB with charged battery - borrowed, spare, etc.
2. Connect to charger
3. Remove charged battery
4. Insert dead battery
5. Charging of dead battery will start.
B. If you can't get access to another battery, try this:
1. Charge device for 2 hours
2. Remove device from charger
3. Remove battery
4. Leave battery out of device for at least 15 minutes
5. (may not be required) with battery out i held power button for 10-15 seconds a number of times (this might help drain any remaining power within the device itself)
6. Place Battery back into device
7. Place device back on charge (hopefully the red led will come on then go off and after a period of time the device will restart)
Then install the patch by following the instructions here:
06-28-2014 08:31 AM
06-28-2014 08:40 AM
06-28-2014 08:52 AM
No such luck. I tried taking a fully charged battery from another Z10. The thing that worried me before is that the phone won't even boot when the battery is left out and the phone is connected to the charger. It only lights the LED for a few seconds. I don't think it's software related.
Know how I can contact BlackBerry warranty related?
06-28-2014 08:56 AM
06-28-2014 09:17 AM
Well, thank you for your effort. I whish there was a way to contact BlackBerry itself though, since I doubt my service provider will do anything about it. And, in Europe, warranty on all electronic devices is atleast two years by law. So I should be OK in terms of warranty...
06-28-2014 09:19 AM