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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎08-17-2013
My Device: BlackBerry Z10
My Carrier: mtn Nigeria

BlackBerry z10 software upgrade

I just upgraded my z10 software yesterday and the 2 negatives I noticed were; my Facebook inbox cannot open and all the messages are gone. Secondly, text messages from my contacts now appear without a name but only the phone numbers as if they were not from my contacts. I don't know why I upgraded this software, I'm now full of regrets.
Trusted Contributor
Posts: 128
Registered: ‎06-08-2013
My Device: Blackberry z10
My Carrier: UFONE

Re: BlackBerry z10 software upgrade

it would be good to backup the things before you upgrade and then do wipe for smooth experience and then restore your things back

Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: BlackBerry z10 software upgrade

Hi Kenmege,


I faced the same problem, later i took a backup of my device - wiped the entire device and restored everything back. It works fine now. 


Yous should do the same and iam positive it will work fine.

Posts: 94,514
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry z10 software upgrade

kenmege, often it will take several hours for your contacts ribs uncle back to the device and if they have not completely synced back, your SMS will have the number only until they are all synced back.
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