12-07-2013 04:36 PM
The phone was working fine until I went to connect it to BB Link to perform a backup, so it asked me for the password for my phone like BB link would normally do. Now the password on my phone is the picture password but this was just asking for a password so I typed in the old text password I had but that didn't work. Then I typed the number that I use for the picture password but that doesn't work either. Tried a few times until I got to 5 tries with no luck. Went to my phone and it said there has been 5 attempts at this password, when you reach 10 the device will wipe. Alright so I tried to unlock the phone from the phone and it was asking for a text password again and not the picture password. Typed my old text password in but no luck.
So now I'm completely locked out of my phone, I tried my BBID password but that failed too. I could wipe it and restore from the previous backup I had but that's a few weeks old now and I don't understand why this is happening.
Solved! Go to Solution.
12-07-2013 05:19 PM