02-08-2013 11:07 AM
I keep getting an error msg saying that the device is not connected properly (it is) and I have tried rebooting it and the computer but I keep getting the same error. Yes, I am using Blackberry Link as well and made sure everything was updated to the current version as well.
I need to back up my info because I am already having other issues with it and the store will probably just exchange it.
Thanks in advance.
02-09-2013 08:50 AM
Welcome to the BlackBerry® Support Community Forums.
To better assist you with this I have a couple questions:
What operating system are you using on your computer?
What is the full full error message you receive?
Do you have a firewall or anti-virus running on the computer?
I look forward to hearing back from you.
02-10-2013 11:52 AM
Hi, I'm having a similar problem.
I installed Link both on a Mac OSX10.6.8 and 2 Windows 7 machines.
I definitely have antivirus software and a firewall running on the windows machines, though I do not have either on the Mac.
On the Mac, I just get the message "Communication Failure" and then "Backup Failure." On the windows machines, it's more or less the same.
If it helps, I can send the log files. On the Mac, I was able to create a logfile. On one of the windows machines, I started the process, but something went wrong midprocess, so I'm not sure if log files were even properly generated.
Thanks for your help.
03-01-2013 05:46 PM
I'm having the same issue as well. It says backup failed check to see if the device is on (which it is) or connected.
Changed cable, used different USB ports restarted the phone and it always stops at 55%
Using the newest BB10 software which was released yesterday as well.
03-04-2013 01:02 PM
Same issue on Mac OS 10.8.2 with all updates applied.
I can sync the device without issue - music, pictures, etc. When I attampt to backup, it says it gets a connection error.
03-04-2013 04:54 PM