07-28-2013 12:28 AM
My 1st blackberry phone was Bold 9000 than storm, torch and now i change BB Z10.
And i never have problem with the Blackberry ID. When i change the BB z10 its saying i wrongly keyiin the password for blackberry ID.
When i press for forgot password, its saying: The value you have entered is invalid. Please try again.
Please advice how to get back my Blackberry ID password.
07-28-2013 04:20 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances: