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BlackBerry® Z10

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Visitor
Posts: 1
Registered: ‎05-22-2014
My Device: Z10
My Carrier: A1

Blackberry ID not working

[ Edited ]

Hey, not sure if im in the right section...

 

I have some troubles with my Blackberry Z10 or at least with the Blackberry-ID. When i try to log in it always says i cant log in with an other Blackberry-ID than the "original". When i look at the Z10 under system/info there is standing the right one or at least the one i know... rofl. Any ideas what to do?

Forums Veteran I
Posts: 1,961
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Blackberry ID not working

Hello Itagne

Its ok, you can write here Smiley Happy. If you have BBID already and want to change BBID in your phone, you need to wipe it. Setting > Security and privacy > Security Wipe. All phone memory will deleted (contacts, messages, photo and video) so you need to perform a backup through BB Link.

Good luck.

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