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New Contributor
Posts: 2
Registered: ‎07-08-2013
My Device: Z10
My Carrier: CellC

Blackberry ID password not working as well as security question

Hey,

 

I have a BIG problem....My BB Z10 froze so I attempted to switch it off, but it didnt want to. So I had to remove the battery and to reboot my phone. In this process my Blackberry ID logged me out, and I am not able to get in at all...my password and my security queastion does not work....PLZ HELP!!!!!

New Contributor
Posts: 3
Registered: ‎07-08-2013
My Device: Z10
My Carrier: Rogers

Re: Blackberry ID password not working as well as security question

I understand your frustrations!  I just purchased the Z10 last Wednesday.  Set up my contacts, etc. and now it says my password and recovery answers are wrong.  I have spent hours trying to fix this.  blackberry says go on a computer to reset it without the recovery question but every time it asks me for it.  I am locked out and completely frustrated!!!!  If this doesn't get fixed soon, I am chucking this phone out the window!

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Blackberry ID password not working as well as security question

[ Edited ]

Welcome to BB forums

Are you sure you're entering the correct info? Because I can log in & out fine

access it on your home computer or laptop http://bbid.com

you could be entering incorrect keys!

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 3
Registered: ‎07-08-2013
My Device: Z10
My Carrier: Rogers

Re: Blackberry ID password not working as well as security question

My recovery answer isn't working.  Is there any way just to have a reset email sent to my address without the recovery question?

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Blackberry ID password not working as well as security question

try this link here just enter your email address ---> https://blackberryid.blackberry.com/bbid/recoverpassword/


after that follow

Next steps
1. Sign in to this email account through a web browser.

2. Open the password reset email and click the link to reset your password.
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 3
Registered: ‎07-08-2013
My Device: Z10
My Carrier: Rogers

Re: Blackberry ID password not working as well as security question

It still keeps asking me for my recovery answer which doesn't work for some reason.

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Blackberry ID password not working as well as security question

Without that answer your not going to be able to recovery your account i'm sorry.

Your going to have to use a new email address to create a new ID.

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎07-08-2013
My Device: Z10
My Carrier: Telus

Re: Blackberry ID password not working as well as security question

log in onto www.blackberry.com.blackberryid once in enter you id and act like you forget password. BB will send email to inbox and change pass, when you log in again than you will be able to access the info where you can chagne you security question / answer it worked for me.
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Blackberry ID password not working as well as security question

I directed them to that link above they still saying need answer to the security question I guess they didn't follow the instructions

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino