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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎08-23-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Blackberry ID

Hi,

 

I cannot log in to my Z10 device,  I already rest my password on BB ID.

 

How can I fix my problem.

 

Please help

 

Thanks

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Blackberry ID

Is this BBID already in use in another device?
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Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID


bhoyleon wrote:

Hi,

 

I cannot log in to my Z10 device,  I already rest my password on BB ID.

 



You didn't say what the error is you see.

When you attempt a login, what happens?

 

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New Contributor
Posts: 7
Registered: ‎08-23-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: Blackberry ID

the moment i put my new password and press verify. the following appear 

 you cannot sign in wirh a diff bb id on this device, sign in withthe original bb id used on this device.

 

I already reset my password but it seems that resetting the password is not working

New Contributor
Posts: 7
Registered: ‎08-23-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: Blackberry ID

I have used the same BB ID with my old BB 9780 which i already given to my daughter, 

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Blackberry ID

Which ID is in use in the OLD BlackBerry? The same one?
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New Contributor
Posts: 7
Registered: ‎08-23-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: Blackberry ID

yes the same.ID, 

 

I have no problem before with my Z10 becuase I temporarily shelve my 9780 until i gave it to my daughter

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Blackberry ID

DId you try different IDs for the two devices?
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Forums Advisor III
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Blackberry ID


bhoyleon wrote:

yes the same.ID, 

 

I have no problem before with my Z10 becuase I temporarily shelve my 9780 until i gave it to my daughter


you can only have 1 phone and 1 PlayBook with each ID

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
New Contributor
Posts: 7
Registered: ‎08-23-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: Blackberry ID

I am working here in Abu Dhabi and , I am using my Z10, When I have my vacation last month in the Philippines and gave my 9780 to her and I know she changed the BB ID in 9780 and that is when my Z10 unable to log-in to BB ID