04-15-2013 11:54 PM
Just got my z10 and have been testing out Blackberry maps. I've tried the using navigation and 5/6 times it has rebooted the phone on me. Once if just completely froze the phone to the point that I had to do a hard reboot to it.
This seems to happen particularly when I make a wrong turn and the phone has to reroute.
I upgraded the app and rebooted the phone but I get similar results. Running out of ideas....
Software Release: 10.0.10.85
Blacberry Maps Version: 10.0.0.634
04-16-2013 02:57 PM
Hello acl428 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your device resetting when using Maps.
In order to better understand why this is happened, we would need to analyze device logs.
Contact Bell and ask for a incident ticket to be opened with BlackBerry support.