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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎02-29-2012
My Device: Blackberry 10 - Z10
My Carrier: Rogers

Blackberry Stuck on Load Screen 98%, 99%

Last night while using my blackberry it toldme that there was a BBM error and I had to wait for the device to restart BBM, so I decided to reboot the whole device.  Now it wont fully restart and is stuck on the loading screen.  After it didnt restart for an hour i did a battery pull, left the device charging overnight to restart, wokeup and it still doesnt go past the loading screen.

 

please help.

 

B.

Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Stuck on Load Screen 98%, 99%

Try this, first.

 

Connect to your wall outlet charger and with it connected to the wall charger, remove the battery for five minutes, and replace the battery and see it if reboots.

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New Contributor
Posts: 9
Registered: ‎02-29-2012
My Device: Blackberry 10 - Z10
My Carrier: Rogers

Re: Blackberry Stuck on Load Screen 98%, 99%

After one full hour of your method, the load screen is only at 93%...

Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Stuck on Load Screen 98%, 99%

Try starting in Safe Mode and see if it completes.
***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎02-29-2012
My Device: Blackberry 10 - Z10
My Carrier: Rogers

Re: Blackberry Stuck on Load Screen 98%, 99%

should have specified blackberry 10 device... Z 10

Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Stuck on Load Screen 98%, 99%

Oh yea, I'm looking at your profile, here, says 9800.

 You feel like giving it a bit longer before going to the next suggestion?

 

 

Next, reload the OS.

How to Reload your Blackberry10 OS

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code