04-24-2014 05:15 AM
I've had my Z10 for just over a month now and it's been working fine, I love it!
Two days ago I suddenly couldn't open my apps, etc, nothing worked, so I hold the the power button in, phone turned off and restarted and from then it has been stuck on either the BB logo or 100%.
It's been on this screen since Teusday, it's now Thursday. I have on Teusday taken out the battery and simcard, but put it back and have it in since teusday evening. Phone was on charger since lastnight, but still remains on 100%.
Oh and it is a prepaid phone(Cell C)
Please if anyone has any way of getting me out of this, I can't afford to go another day without my phone, feels as if my life is standing still without it!
Thanks so much!
Solved! Go to Solution.
04-24-2014 06:00 AM
Seems you are having a stuck boot situation. The bad news is you are going to loose your data if it has not been previously backed up.
The good thing is that you can get your phone working again by reloading your OS.
If your phone can be detected by BBLink, you can select "Reload OS" to reload your OS snd setup your phone like a new phone.
Let us know if this works, if not we can use another way.
05-02-2014 04:15 AM
Hi thanks it worked like a bomb! Had to reset everything though, not a biggie, luckily most of my FB friends were on my contact list, what's app, bbm, etc. Just had to setup, download, etc. some apps and boom I got all my contacts back.
Most of my media files were saved on my laptop, so it's as i never had the issue in the first place.
Thanks a Million!