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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎02-02-2012
My Device: Blackberry Z10 & The Blackberry Playbook
My Carrier: Verizon

Blackberry Z10 asterisk problem.

On the individual icons that you get for your messaging...or texts...there is a red asterisk that shows to show you that you have a message in that category. For some reason or the other...I have this continuous red asterisk that will not go away for my text messages icon. Can someone advise what I should do? I have reset my phone...answered and deleted all of my texts in the category yet this red asterisk will not go away...advise?

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 asterisk problem.

In your Hub, if you select ONLY the Text Messages tab, do you have one remaining message showing?

(Do you have a (1) on that tab?



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New Contributor
Posts: 6
Registered: ‎02-02-2012
My Device: Blackberry Z10 & The Blackberry Playbook
My Carrier: Verizon

Re: Blackberry Z10 asterisk problem.

There wasn't any numeric count...just the asterisk. So what I just did was delete ALL OF THE messages for the red asterisk to disappear, sir. I have no other problem with any other icon but that one...
Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 asterisk problem.

Look in your HUB.

Check the Text Messages tab.

Any numbers ON that tab?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 6
Registered: ‎02-02-2012
My Device: Blackberry Z10 & The Blackberry Playbook
My Carrier: Verizon

Re: Blackberry Z10 asterisk problem.

Thanks so much for all of your continuous help on this...awaiting for a new text messgae to come in to determine that numeric value of the text messages in the HUB...Thanks again for your patience! Smiley Happy