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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎04-04-2013
My Device: Blackberry Z10
My Carrier: Vodafone

Blackberry Z10 don't accept Vodafone SIM-Card

Hello!

 

Today I have get my new Blackberry Z10 with a new Vodafone SIM-Card.

My problem is that my device don't accept the SIM-Card. I have put the card into another Smartphone and it works!

Why the Z10 don't accept the card?

 

Bye

Fabian Wermeling

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Z10 don't accept Vodafone SIM-Card

Hi and Welcome to the Community!

Does it give you any message when you try?

If you obtained both from Vodafone, then I'd suggest you ring them up...they may have done something wrong.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎04-04-2013
My Device: Blackberry Z10
My Carrier: Vodafone

Re: Blackberry Z10 don't accept Vodafone SIM-Card

Hello and thank your for the fast answer. The Blackberry say that it can't find any sim card. The sim is from Vodafone and the device from another dealer. The device ist unlocked. I think that the device has a hardware failure. Now I use the sim on my old device without any problems. Other sim cards also don't work in the blackberry.

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Z10 don't accept Vodafone SIM-Card


fwermeling wrote:

The device ist unlocked.


??? "is" or "is not"?


fwermeling wrote:

I think that the device has a hardware failure. Now I use the sim on my old device without any problems. Other sim cards also don't work in the blackberry.


Given the error message, you are probably correct...and your recourse is with the seller (to you) of the device.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎04-04-2013
My Device: Blackberry Z10
My Carrier: Vodafone

Re: Blackberry Z10 don't accept Vodafone SIM-Card

Sorry "is" unlocked! Smiley Embarassed

Now I had contact the seller. Thank you for your help! :-)