04-05-2013 10:54 PM
I have my new BB Z10 stuck on the initial setup, at this point i try almost everything, including what i read on this link:
My BB it is showing a blue screen with the legend "Software Update"
04-06-2013 01:14 PM
Welcome to the BlackBerry® Support Community Forums.
This may be an issue with your Wi-Fi connection. I would suggest connecting to a different Wi-Fi network to attempt to complete the setup.