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BlackBerry® Z10

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Contributor
Posts: 30
Registered: ‎04-18-2014
My Device: Q10
My Carrier: Telkomsel

Re: Blackberry Z10 has just died!

Hi donaldsine, if you haven't solve your problem, maybe you can try this method, download SIC Multiwipe: http://www.mediafire.com/download/rgjy03wawrb481e/SIC_1.1.rar
Connect your device to your PC and run SIC Multiwipe, as long as SIC can connect to your device bootroom, it will wipe cleanly your device (the green light turns on and also finish with a blinking red light), it means you have a software problem and SIC might be able to solve your problem, after it's finished, open BlackBerry link and load your official OS (Reload OS option), and finally restore your last backup data.
Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 has just died!


donaldsine wrote:

Ok, I'll try that. Should I keep the battery in?

regards


Yes, remove the SIM and Media Card, then follow the second process above which you said made the LED light up.

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New Member
Posts: 1
Registered: ‎04-19-2014
My Device: Z-10
My Carrier: Verizon

Re: Blackberry Z10 has just died!

Ours died as well. I am on 2nd replacement and hub is on 3rd. He is switching to a Z30 because he is a diehard Blackberry fan. Hope you can get a replacement. Must be a software problem. Our batteries are good.
Contributor
Posts: 10
Registered: ‎04-16-2014
My Device: Z10
My Carrier: Vodafone

Re: Blackberry Z10 has just died!

I have ordered a battery and that might be my last chance before trying to reset everything. The problem is that my computer does not recognise the Z10 and I've had problems since I bought it transferring data to my computer. So, I know I'm going to loose a lot of information.

I'm really cheesed off and I see an awful lot of people have had the same problem.

Thanks for your support.

regards

Contributor
Posts: 30
Registered: ‎04-18-2014
My Device: Q10
My Carrier: Telkomsel

Re: Blackberry Z10 has just died!

Do you have BlackBerry link on your Computer? Your computer needs BlackBerry device manager frm BlackBerry link to detect your device.
Contributor
Posts: 25
Registered: ‎09-18-2013
My Device: z10
My Carrier: Entel Chile

Solution to Blackberry Z10 has just died!

Hi!

 

I had the same issue about a month ago, sent my phone to technical service and they said the battery was dead...they replaced it with a new one for free and the phone was Ok, but  4 days later, my phone died again.

It has the same symptoms as yours, so I will ask for a higher up phone change, another brand, and never come back to BB as they say there are no issues with their OS..

By the way, did you have OS 10.2.1.537 installed? that's the OS that killed my phone.

Contributor
Posts: 10
Registered: ‎04-16-2014
My Device: Z10
My Carrier: Vodafone

Re: Blackberry Z10 has just died!

Yes, I do have this installed although I, and a friend who is much more technical than I am, have been unable to synchronise the diary. That's my biggest concern as I have a very busy schedule with dates going well into next year which I think I'm going to loose. Nightmare scenario for me!

regards

Contributor
Posts: 10
Registered: ‎04-16-2014
My Device: Z10
My Carrier: Vodafone

Re: Solution to Blackberry Z10 has just died!

Yes, I get automatic update. But my phone stopped working when I switched it off in my car. It just hasn't come back on. I am thinking of leaving BB who I've been with for years as I feel that there must be better options than just wiping my whole history of the phone.

regards

Contributor
Posts: 25
Registered: ‎09-18-2013
My Device: z10
My Carrier: Entel Chile

Re: Blackberry Z10 has just died!

I understand what you say...I had all my contacts (thousands of them, because I'm a freelance translator) synchronized on the phone and now they're all gone...the backup I have is useless if I migrate into another platform, so I will have to ask people, one by one, about their emails, phone numbers, etc.

 

...I hope you can solve your immediate problem, regards.

Contributor
Posts: 30
Registered: ‎04-18-2014
My Device: Q10
My Carrier: Telkomsel

Re: Blackberry Z10 has just died!

You can use this Firechest backup app frm bbworld to backup your contacts, remember, calender, documents etc.

http://appworld.blackberry.com/webstore/content/37188889