06-24-2013 11:24 AM
I've had this problem for a long time now, im guessing it's a hardware fault and theres not a lot i can do about it but i really don't want to have to replace my phone
My calling speaker(or whatever it's called) the one that is used for calls was as first really quiet when i got the phone and now after about two months of the problem started it just sounds blown and distorted and is virtually unusable (i have to use handsfree or a headset)
What should i do!?
06-25-2013 02:43 PM
Sorry to hear you are experiencing an issue with your BlackBerry Z10 smartphone speaker.
Please backup your device as shown here: http://www.blackberry.com/btsc/KB33526
Then complete a reload of the device software as listed here:
Open BlackBerry Link.
Ensure the computer is connected to the Internet.
Power off the BlackBerry Z10 smartphone.
Connect the device to the computer.
When the device button is available on the bottom of the BlackBerry Link window, click it.
Click the Reload button.
Upon completion - Test to confirm whether or not these steps resolve the issue. Let us know if this helps.
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