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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎10-12-2011
My Device: Blackberry Curve 3G 9800
My Carrier: o2

Blackberry Z10

I have recently puchased a Blackberry Z10 - i am getting a symbol of a phone and a computer, i have tried to update it via the desktop softwear and the online update.


it keeps getting to the 2nd module and then fails


i have no access to the phone because of this.


anyone able to point me in the right direction





Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Z10

Hey t037gavinwarrington,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33480


Let me know if you have any more questions.




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