05-10-2013 05:00 PM
I have recently puchased a Blackberry Z10 - i am getting a symbol of a phone and a computer, i have tried to update it via the desktop softwear and the online update.
it keeps getting to the 2nd module and then fails
i have no access to the phone because of this.
anyone able to point me in the right direction
05-13-2013 04:03 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33480
Let me know if you have any more questions.
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