03-11-2014 07:28 AM
I am really frustrated with my Blackberry Z10. I have had this replaced on 4 occasions under warranty due to it switching off and then not switching back on again. The first 3 times it gave me a blue screen and then died. This time it was charging overnight and then as I took it out of the charger this morning I didnt check it until I went to work and it was dead again. I have tried all the suggestions like taking the battery out and re-charging it with the battery in and out and leaving it for five minutes etc. I have contacted the company I purchased it from regarding my warranty although now if this gets replaced it will be my fifth Blackberry.
Hope you can help with this issue.
03-11-2014 08:46 AM
03-11-2014 10:10 AM
I was expecting to find out why this phone is not turning on when it is only 4 weeks old. I was also hoping to find out why this is happening to the forth handset I have had. Is this not a manufacturers fault and if so then where can I get a refund as the company I originally purchased it from keep replacing it and obviously this keeps happening. Thanks Julie.
03-11-2014 11:05 AM
03-11-2014 11:51 AM - edited 03-11-2014 11:51 AM
Can I ask do you work for Blackberry?
Obviously there are no external factors as I have not even loaded any apps onto my blackberry as I was afraid in case that would cause it to crash again.
Unlucky perhaps although I would agree if it was only two replacements but now I am talking about my fifth replacement I expect it probably be a manufacturers fault. Looking on other websites I am not the only one getting this problem so luck isnt even a factor in this issue.
03-11-2014 12:52 PM