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BlackBerry® Z10

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Visitor
Posts: 1
Registered: ‎07-08-2013
My Device: Z10
My Carrier: O2

Blackberry id

I need to load my info from my faulty Z10 which was backed up at the O2 shop onto their laptop, to my new one.

 

Having tried to access it unsuccessfully because of a forgotten password, it appears that the O2 person that originally set the phone up for me has typed the answer to the password recovery question incorrectly.

 

All I want is to speak to a human being to tell them what the answer should be and they will see from the answer that is registered there that there has clearly been a spelling error.

 

I have hundreds of contacts details and it is just ludicrous to suggest that I have to start all over again beacuse of a minor mis-spelling.

 

Also I have a Blackberry link back up on my own computer but only seem to have photos, documents and music but not the contacts. How can I find the contacts in Blackberry link

 

Can someone please help with either or preferably both problems

 

Thanks

Trusted Contributor
Posts: 124
Registered: ‎08-09-2009
My Device: Priv, Passport, Z30

Re: Blackberry id

Check the following BlackBerry article regarding BlackBerry ID lockout behavior...

 

http://blackberry.com/btsc/kb24157

Twitter: @sheldonbk
Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry id


fmcb wrote:

 

Also I have a Blackberry link back up on my own computer but only seem to have photos, documents and music but not the contacts. How can I find the contacts in Blackberry link


Why do you think this home back up is only photos and documents and music? Your Link software doesn't actually back those up, it will sync those from your media card to your PC.

 

Do you ever recall actually backing up your Z10 to the PC at home?

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