10-17-2013 01:24 PM
Hi, I have just switched my old Z10 with my new Z10 and transferred by blackberry link, when I try to restore my last backup, it is saying the backup blackberry ID is not same that my phone blackberry, While it is exactly the same. Any ideas please ?
10-20-2013 10:28 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you currently signed into your BlackBerry ID on the new BlackBerry Z10? Also you stated you transferred your old BlackBerry Z10 to the new one through BlackBerry Link, were you getting the error there or were you missing data?
I look forward to your reply.
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