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New Contributor
Posts: 4
Registered: ‎03-13-2013
My Device: Blackberry Z10
My Carrier: Bell

Blank "Pictures" Album in Photo Albums.... Shows 2 Items, but empty? How to chante view/delete?

[ Edited ]

I recently ran into a problem, it just appeared out of nowhere.


When I went to Photos and Albums, there used to be just one folder named "Pictures", but now there's a second folder called "Pictures", showing 2 Items but when I open it it's just blackness.  Even the folder preview shows black.  But I can't delete the folder, I keep pressing delete but it never goes away.


Also, how do I change the 'view style' to show ALL photos regardless of albums.  I HATE album viewing.


The issue is defnitely happening in the phone memory.... I unplugged the SD card and the empty "Pictures" folder with 2 pictures was still there and undeletable.

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Blank "Pictures" Album in Photo Albums.... Shows 2 Items, but empty? How to chante view/delete?

Hello Azim_Baluch,


Welcome to the forums. 


To investigate this properly please contact your mobile network provider and ask that your issue be transferred to BlackBerry support. 



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