Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 4
Registered: ‎04-30-2013
My Device: z10
My Carrier: MTN

Re: Blurry BBM display picture

Hello I am having the same problem with my Z10. My BBM display pictures are so blurred and not nice at all while the original images are fine. Please what do I do.
Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blurry BBM display picture

[ Edited ]

Toyangel wrote:
Hello I am having the same problem with my Z10. My BBM display pictures are so blurred and not nice at all while the original images are fine. Please what do I do.

The solution I've found is that some users are uploading LARGE size pictures of 1mb or larger file size. BBM automatically downsizes that file. The solution, upload or save smaller images as your BBM avatar. Use the pic editor to crop or reduce.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎05-12-2013
My Device: Z10
My Carrier: Etisalat

Re: Blurry BBM display picture

I'm having the same issue with my Z10.
I've tried with different picture sizes and it's the same result, regardless of the size.
I've even taken a screenshot of the picture I'm trying to upload, still comes out blurry and the file sizes are rather small.
The software is up to date.
What else can I do now?
Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blurry BBM display picture

[ Edited ]

Just how blurry is blurry? Is it blurry when viewed at the avatar size, or when viewed larger?

 

Is your avatar 200p x 200p?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎05-15-2013
My Device: Z10
My Carrier: Rogers

Re: Blurry BBM display picture

I'm having the same issue. I was hoping that 10.1 would solve the problem but the pictures are still pixilated. I've tried changing the pictures from BBM, the browser, file manager and the pictures app. All produce the same results.
Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blurry BBM display picture


blacula79 wrote:
I'm having the same issue. I was hoping that 10.1 would solve the problem but the pictures are still pixilated. I've tried changing the pictures from BBM, the browser, file manager and the pictures app. All produce the same results.

but you didn't mention my suggestion in the post just above yours.  ??

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎05-19-2013
My Device: z10
My Carrier: MTN Nigeria

Re: Blurry BBM display picture

This is definitely a widespread problem with the z10's. Mine just started today. No matter how I upload it, it comes out blurry. It was working perfect before but all of a sudden it stopped working. Also the issue is being reported on crackberry. Here's hoping that BB will issue out an official statement on this. 

 

http://forums.crackberry.com/blackberry-z10-f254/blurry-bbm-display-pic-z10-787777/

New Member
Posts: 1
Registered: ‎09-06-2013
My Device: Blackberry Z10
My Carrier: EE

Re: Blurry BBM display picture

[ Edited ]

Same here I was very comfortable with my Torch before I decided to upgrade to Z10.

 

For more than a month I couldn't change my dp and my device wasn't scrolling smoothly even when I have just few apps on my device, I experienced all these until yesterday when I did a security wipe, now my friends complain that my dp is blurred. Please I need help, I'm getting frustrated with the device (link deleted) 

New Member
Posts: 1
Registered: ‎10-26-2013
My Device: Z10 STL 100-1 10.1.0.4181
My Carrier: Indosat

Re: Blurry BBM display picture

Having the same issue with my Z10, even when i save my friend's cristal bbm picture an then add to my bbm avatar, picture become blurry. both when  viewed in avatar size and viewed in larger. Really annoying

Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blurry BBM display picture

The Avatars are definitely downsized. i think to 200x200p.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code