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New Contributor
Posts: 3
Registered: ‎10-09-2013
My Device: BB z10
My Carrier: n/a

Browser Go button / "More" button does not work

[ Edited ]

Within the browser the Browser Go button / "More" button does not work
When I tap it the highlight appears above it... but nothing happens.

I upgraded the OS today and that didn't fix the problem.

I have to use google to browse to a different url... incredibly frustrating... solution?
With further testing I've found that if I load a new tab nothing happens... if I then reselect that new blank tab I can then enter in one url of my choosing and it will load... after that the tab from a Go button stance is dead again.  No matter what I do I can get the 'three button' more button to work.

 

Help Please!

Tudor

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Browser Go button / "More" button does not work

Hey tudorwhiteley,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Does this happen to all websites?  Also what version of BlackBerry 10 are you currently running?  This can be found by going to Settings>About.

 

If you remove the battery and place it back in and then access the browser, are you able to replicate the issue?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎10-09-2013
My Device: BB z10
My Carrier: n/a

Re: Browser Go button / "More" button does not work

10.1.0.4184 is the OS version
I have done the battery removal and that didn't change anything
If I do the following steps the omni bar works one time then the go button stops working avain.
1. Create new tab
2. New tab does not load into browser
3. Tap bottom left button to show list of active tabs
4. Choose new tab.
5. New tab becomes active (blank browser window)
6. Type new url...hit Go.
7. It works
8. Tap on bar and type another url in.
9. Go button no longer functions.
10. "More " button (three vertical dots) never works...

Side notes my default url is "blank" which defaults to a Google search for blank... also note my default search has been switched to ggogle.

Thanks for starting the process of helping me out.
Tudor
Highlighted
New Contributor
Posts: 3
Registered: ‎10-09-2013
My Device: BB z10
My Carrier: n/a

Re: Browser Go button / "More" button does not work

[ Edited ]

Hello?

Given the details given I'd hope to hear something ... anybody?

Anyone know if 10.2 might 'fix' this problem

Regular Contributor
Posts: 91
Registered: ‎06-22-2015
My Device: Curve 9360
My Carrier: AXIS

Re: Browser Go button / "More" button does not work

@tudorwhiteley It's happening to me too! The other day I cleared the history and cookies under settings of the browser on my BlackBerry Z3. Ever since, the browser stopped working. It's frozen, unresponsive and I'm unable to navigate the page or click on links. Even trying to open a new tab doesn't work. Nobody knows what exactly happens and how to solve this. I'm thinking about data wiping but I haven't try it yet.
Regular Contributor
Posts: 91
Registered: ‎06-22-2015
My Device: Curve 9360
My Carrier: AXIS

Re: Browser Go button / "More" button does not work

You can browse tho but in a very uncomfortable way. Now I let myself used to browse with private browser which is not as good as the native browser but it helps. I'm still thinking about data wiping.
Forums Veteran I
Posts: 1,915
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: Browser Go button / "More" button does not work

Have you tried a hard reset ?

The original post was 2013, should have started a new post with more details.

'More' icon (right bottom) and 'Tab' icon (left bottom), from your description you can access 'Tabs' to get to Private browsing and 'More'  for Settings.

 

Regular Contributor
Posts: 91
Registered: ‎06-22-2015
My Device: Curve 9360
My Carrier: AXIS

Re: Browser Go button / "More" button does not work

@keithbergoff I did both hard and soft reboot. None is work. The tab icon is work but not as properly as usual. It allows you to have multiple tabs yet you can't really use them. The more icon can be accessed in another tabs you conduct. But once the tab already shows you a full page the more info icon isn't anymore. Will it work for wiping the data since re loading OS doesn't work? Sorry. Bad English.