02-12-2013 12:55 AM - edited 02-12-2013 12:56 AM
I was probably one of the first in UK to have a Z10, loved the phone but had so many issues. They are all on this forum pretty much. I brought it back to the store after 4 days and now using my BB9790 and an IPOD TOUCH 5. Both are perfect. Once I was dreaming about only using my Z10 on the go but I'm afraid it is not going to happend. I'm now waiting for the Q10 in a few weeks with a new OS update.....
Good luck to all of you with this amazing phone but such a bad support for Blackberry,
02-12-2013 04:06 AM
Mine is going back today too.Similar problems; screen feeezes: battery had to be taken out to disconnect call: contacts list disappeared and text received with incorrect sender's name! phone number passed as requested to customer services but no call received!
RIP RIM or should I say Blackberry!
02-12-2013 04:28 AM - edited 02-12-2013 04:28 AM
They're all posted elsewhere but the major ones are:
Contacts won't transfer through link (& link itself keeps crashing on my PC)
The phone itself is NOT user friendly
Email accounts receive but don't send (the mail appears to send but never actually arrives)
Bluetooth doesn't work properly with my car when all my previous BB's have worked without issue
Battery life is woeful!
Plus lots of other smaller glitches
It's a shame as the browser and touch screen is really nice but functionality wins for me so I'm going back to my old handset. No way am I sticking through 6 - 8 months of software updates that part resolve the problem like I did with the storm 2 (all the while paying an expensive premium for a sub standard handset)
02-12-2013 08:48 AM
I was an early adopter in the 90's and was expecting a lot from the Z10, I don't like it and tried it for 2 days, having a lot of problems syncing and it will not work with outlook. Contacts are not all transfered etc... So that is it for me as well, will return it today and will wait for the new Samsung or Google phone to switch again. I am using the 9800 and it works fine
02-13-2013 11:18 AM
As a loyal and perhaps somewhat misguided Blackberry user I decided to give the Z10 another chance.I collected a new one yesterday and surprise surprise it frooze this morning and the replacement has been replaced.This is my third in a week.Is this a record?
In fairness the o2 shop have been excellent but they must surely now be reluctant to sell such a troublesome piece of hardware.Why could these issuses not have been sorted before release?
02-13-2013 10:58 PM
I, and my wife, and many friends must be very lucky. We have not had very many issues at all. This has so far been an excellent phone for us. There were things we thought the phone could not do, and then we eventually we found out how to do them.
As for the Link software, it works best on a decent Win7 or Win8 computer. Using it in the default from when it is loaded it should be able to easily backup and restore the complete phone. I was able to do that when I tested it. I was able to back up the phone, wipe it, and then bring it back with the Link software.
I feel sorry to hear some people are having so many problems...
02-14-2013 05:15 PM
I am planning to revert back to my Torch as after 2 days with the Z10. I am sick of it failing to pair with my car, not bridging to my PlayBook in the same way as the Torch and being unable to connect to my work email via BES as it needs BES v10 to be deployed I work in my company's IT dept and we had high hopes for the Z10 as a more secure smartphone but if we have to run BES 5 for the legacy BB's and now BES 10 as well then it seems like too much hassle right now.
What a disappointment... an opportunity well and truly missed Blackberry...