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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎04-22-2013
My Device: Z 10
Accepted Solution

Call Log ID Problem

My wife has a Z10 and recently her set has started having problems with showing ID. When she gets a call from a someone in her conact list it comes up as just a number & doesn't show the name. Once a call has ended it then shows the name of the calling person in the call log.

 

Has anyone hsd this problem? Can anyone please suggest a solution if you have found one.

 

Thanks

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Call Log ID Problem

Hi RedBaron,

 

Welcome to the support community!

Does your wife have smart dialing enabled or does she have country codes included in the phone numbers? If so, this KB article should provide more information on this issue. "Caller ID does not show associated contact when country code is included in phone number" http://blackberry.com/btsc/KB33685
If this is not the case, is it possible that more than one contact on the BlackBerry Z10 smartphone is associated with the phone numbers that are affected?

 

I look forward to your response.


-FS


 


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