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BlackBerry® Z10


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New Contributor
Posts: 4
Registered: ‎02-23-2013
My Device: z10
My Carrier: Du
Accepted Solution

Camera Can't be Started

Well when I reboot the device the camera starts but the background is all black like something is blocking the lence.. Then when I close the app the camera icon becomes transparent and can't be open.The second time I open it it says camera can't be open.. I did everything including secure swipe.. Nothing works.. Please help ?

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera Can't be Started

When and where did you purchase this device?



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New Contributor
Posts: 4
Registered: ‎02-23-2013
My Device: z10
My Carrier: Du

Re: Camera Can't be Started

I purchased it from UAE like 10 days ago.. do u need the device info ?

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera Can't be Started

No, I don't need it.

 

What I'd honestly recommend is returning the device. Being a brand new device, you don't need the headache of something not working out of the box like this. Exchange it for a new one, working.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Member
Posts: 3
Registered: ‎02-23-2013
My Device: Playbook & Z10
My Carrier: Bell

Re: Camera Can't be Started

I removed the battery and reinstalled - problem solved.
Highlighted
New Member
Posts: 3
Registered: ‎02-23-2013
My Device: Playbook & Z10
My Carrier: Bell

Re: Camera Can't be Started

Removed battery and reinstalled - problem solved.

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera Can't be Started

Great, take care.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-23-2013
My Device: z10
My Carrier: Du

Re: Camera Can't be Started

thats not me who posted removed batry ... i still have the same issue

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera Can't be Started


emad8677 wrote:

thats not me who posted removed batry ... i still have the same issue


I understand. You really need to get your device replaced.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎02-24-2013
My Device: Bold 9700
My Carrier: Telkomsel

Re: Camera Can't be Started

I got the same problem for the last 3 days, have tried all method from bateray pulling, wipe device, reinstall OS, format the memory card but the problem persist. Almost gave up and accepted that is a hardware problem. Then on the last resort I pull out the memory card and clean the connector with pencil eraser and blow the memory card hole (to remove the dirts), and put it back and amazingly it works again....! My bb is Bold 9700! I`m hananto from Indonesia btw....Smiley Happy