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BlackBerry® Z10

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Posts: 95,170
Likes: 24,505
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera Can't be Started

maskclok, Thank You! Hope that can work for others.


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New Contributor
Posts: 4
Registered: ‎02-23-2013
My Device: z10
My Carrier: Du

Re: Camera Can't be Started

I dont know who marked this as solved but it wasnt. Below is the email i sent APTEC & EMS. 

 

Dear Sir,

 

Below is the complaint I submitted to EMS today.

 

Regards

 

Dear Sir,

 

I bought a BB Z10  and its camera stopped working. Since i live in Abu Dhabi i went to APTEC. They took the phone with SO Number AES-002001-1052690 dated 3/3/2013.

Few days later i received a call from APTEC Abu Dhabi saying that the phone can’t be repaired and asked for the box. I told them i have the accessories but i don't have the box. 

2 days later APTEC Abu Dhabi branch manager contacted me and said if i don't provide the box I’ll get the phone replaces without a new box and I'm fine with that.

I’ve been waiting to get the replacement since then.

Today I received  a call from APTEC Dubai office from an employee called Elina 04-2713331 asking for the box again!

Not only that but she was extremely rude and when i told her i can’t wait any longer and I’ll be complaining she told me i can complain to whoever i want as it’s not their problem but EMS.

I’ve already purchased another Z10, IMEI 354010053473782 and offered them to give them the new box but they didn't accept that.

I'm sorry but i waited too long and whatever APTEC is giving is not customer support.

I'll wait couple of days to hear back from EMS. Then I'm going to Abu Dhabi police since the phone wasn't returned or replaced.

As for not providing the warranty I will file a complaint to Abu Dhabi Chamber of Commerce Consumer Protection. 

Posts: 95,170
Likes: 24,505
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera Can't be Started


emad8677 wrote:

 

Below is the complaint I submitted to EMS today.



Good luck. Sorry we couldn't help you here.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Highlighted
Regular Contributor
Posts: 50
Registered: ‎02-18-2013
My Device: z10
My Carrier: Du

Re: Camera Can't be Started

Talk to EMS directly, they are helpful
New Contributor
Posts: 2
Registered: ‎02-12-2013
My Device: Z10
My Carrier: DU

Re: Camera Can't be Started

I have the same problem with my Z10, this is actually a new phone they replaced the first one was over heating, and then now the camera wont start at all...

The problem is i lost the receipt bt still had the warrantly card, can i still ask them to replace my unit?

New Contributor
Posts: 5
Registered: ‎05-01-2013
My Device: Z10
My Carrier: Maxis Malaysia

Re: Camera Can't be Started

Same issue with a brand new Z10

 

It was possible to take a picture in the beginning but even at that time the behavior was strange enough.

Meanwhile, after removing battery the following things happen

1. Start Camera --> screems remain black, for front and back camera

2. Closing the app (so it is not running anymore)

3. Start Camera --> Message "Another app is using camera..."  or

4. "Camera cannot be started

 

Good job, BB

New Member
Posts: 1
Registered: ‎06-12-2013
My Device: z10
My Carrier: telenor

Re: Camera Can't be Started

[ Edited ]

I got the same problem today i lost it in the floor , have tried every thing but is not working, I live in Norway and I perches it from UAE and I can't send it

what I have to do 

New Member
Posts: 1
Registered: ‎11-19-2013
My Device: z10
My Carrier: vinaphone

Re: Camera Can't be Started

 

I also have same issue.

after update, camera and video not work.

some day it sudden everrything work perfect.

a day. my batery is exhaust. after rechage camera and video againt stop woking.

I bought z10 two week ago.

 

WHY BLACKBERRY HASN'T A HOT FIX FOR LONG TIME.

I very disappoint.