11-05-2013 11:19 AM
I had updated my BlackBerry Z10 to OS 10.2 as per alerted by the phone. However, upon updating the phone, my camera stopped working. Also, now the videos won't play in the phone either! Please help!
11-05-2013 09:35 PM
You can reset your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.
To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.
Once Wiped reconnect your phone to your computer and install your stuff.
11-06-2013 09:06 AM
Such problems are indeed mostly solved by resetting/erasing the device back to factory settings.
Then you can restore your own data (assuming you did back them up before)
Be patient when the device is restarting after an OS upgrade because several operations are accomplished then.
11-07-2013 08:59 AM
Hi. Thanks for taking the time to reply to the post, but I am sorry to say that it hasn't helped. I followed the steps and did complete, but the camera still does not work and the videos still does not play. Any other suggestions?
11-27-2013 05:02 PM
11-27-2013 10:48 PM