05-07-2014 09:58 PM
My Z10 camera can't working (take picture, video, and play video file). When i want to use my camera, the device aAlways showup this message "The Camera can't be started".
I already restarted the device, pull the battery, and this problem can't solved
Please help my problem, because my phone without camera is absolutely not perfect.
My device :
Model : BlackBerry Z10
Model Number : STL100-1
Software Release : 10.2.1.2102
05-08-2014 05:33 AM
Shooting in the dark: Could you please try the BlackBerry Virtual Expert and analyse the cameras? Search "BBVE" in Global Search. If the error persist during the analysis of the camera(s), report back and send the report to BB.
05-08-2014 09:40 PM
I already sent report via BBVE. My camera test report is failed (Back and Front Camera).
Last night, my camera work arround 30 minutes, but after that this camera not working again "The Camera can't be started". That is very very make me confusing