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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎05-07-2014
My Device: Z10
My Carrier: Telkomsel Indonesia

Camera not working

My Z10 camera can't working (take picture, video, and play video file). When i want to use my camera, the device aAlways showup this message "The Camera can't be started".

I already restarted the device, pull the battery, and this problem can't solved

Please help my problem, because my phone without camera is absolutely not perfect.

 

 

My device :

Model  : BlackBerry Z10

Model Number  : STL100-1

Software Release  : 10.2.1.2102

Trusted Contributor
Posts: 137
Registered: ‎02-20-2014
My Device: Z10 STL-100-2
My Carrier: Klarmobil

Re: Camera not working

Shooting in the dark: Could you please try the BlackBerry Virtual Expert and analyse the cameras? Search "BBVE" in Global Search. If the error persist during the analysis of the camera(s), report back and send the report to BB.

 

Cheers,

New Contributor
Posts: 3
Registered: ‎05-07-2014
My Device: Z10
My Carrier: Telkomsel Indonesia

Re: Camera not working

I already sent report via BBVE. My camera test report is failed (Back and Front Camera).

Last night, my camera work arround 30 minutes, but after that this camera not working again "The Camera can't be started". That is very very make me confusing

Trusted Contributor
Posts: 137
Registered: ‎02-20-2014
My Device: Z10 STL-100-2
My Carrier: Klarmobil

Re: Camera not working

Dear André,

I'd backup the phone and return for exchange or repair (warranty?). It seems to be a hardware problem.

Cheers