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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎05-10-2014
My Device: z10
My Carrier: na

Camera on Z10 hangs on startup

Hello support team.

 

 

I have a blabkberry Z10. I can't start the camera when I click on the camera icon it only shows a blackscreen with a camera icon like this:

 

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Camera on Z10 hangs on startup

What version of the OS aree you currently on?


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 6
Registered: ‎05-10-2014
My Device: z10
My Carrier: na

Re: Camera on Z10 hangs on startup

Sorry for my late reply,

 

I'm running 10.2.1.2012

New Contributor
Posts: 2
Registered: ‎05-16-2014
My Device: Blackberry Z10
My Carrier: Straighttalk

Re: Camera on Z10 hangs on startup

Mine is doing the same thing. It is brand new, it loaded the newest version of OS, and camera never worked.

It hadn't been dropped, there was no data on the phone, did the battery pull while powered up, security wipe, and checked to make sure nothing else was running. Nothing worked.

New Contributor
Posts: 6
Registered: ‎05-10-2014
My Device: z10
My Carrier: na

Re: Camera on Z10 hangs on startup

[ Edited ]

Hello Gypax, did you find a solution yet?

New Contributor
Posts: 6
Registered: ‎05-10-2014
My Device: z10
My Carrier: na

Re: Camera on Z10 hangs on startup

Any help, team?

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New Contributor
Posts: 2
Registered: ‎05-16-2014
My Device: Blackberry Z10
My Carrier: Straighttalk

Re: Camera on Z10 hangs on startup

No, no solution. Going to return the phone. I really wanted the phone to workout, because I love BlackBerry's ability to sync with the desktop computers and the ability to keep the contacts off of the cloud services.