05-16-2014 07:15 AM
Mine is doing the same thing. It is brand new, it loaded the newest version of OS, and camera never worked.
It hadn't been dropped, there was no data on the phone, did the battery pull while powered up, security wipe, and checked to make sure nothing else was running. Nothing worked.
05-24-2014 05:20 PM
No, no solution. Going to return the phone. I really wanted the phone to workout, because I love BlackBerry's ability to sync with the desktop computers and the ability to keep the contacts off of the cloud services.