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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎07-12-2013
My Device: Z10
My Carrier: Blackberry

Can't compose, read, reply, forward or do anything with text messages

Just received my Z10 as a gift and I just realized that my text messages appear in the hub but I can't do anything about them. I can't view or reply or forward or even compose a text message. Please what can I do about this?
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Can't compose, read, reply, forward or do anything with text messages

Hello rakaromie,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding the issue you are experiencing with SMS messages on your BlackBerry Z10 smartphone.

 

Have you tried reinserting your battery and verified that your software is up to date via System Settings - Software updates?

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 2
Registered: ‎07-12-2013
My Device: Z10
My Carrier: Blackberry

Re: Can't compose, read, reply, forward or do anything with text messages

my software release is 10.1.0.2312 and my OS version is 10.1.0.2354. What do i do from here to make my SMS work?

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Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Can't compose, read, reply, forward or do anything with text messages

What happens when you select compose (after selecting text messages from the Hub) at the bottom of the screen? Do you see the option?


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!