02-08-2013 05:31 PM
Today I found that I can't download apps on Z10. The screenshot looks like this:
Then I poked around and found that I can't connect to BlackBerry ID server, the screenshot is blow:
I have checked the date and the time, it matches my computer. I can login to BB ID web page no problem.
02-09-2013 03:36 AM
For 3 days now iv had the same problem. Even when going onto the computer to blackberry world and it send my Z10 the download thing it says downloading then says cannot connect to the server and stops the download
When i go into the settings under Blackberry ID befor anything loads up i get
Unable to connect to the blackberry ID server. Please makesure that you have the current date and time set and try again (50507)
It's correct and try again and same thing.
I click change password and i get the same error of 50507
user name and password are correct. I even changed it via the computer to see if that would help access it on the Z10 and nothing. Changed it back to the current password and still nothing
Have tried this on WIFI only and data only and mix of both.
02-13-2013 07:50 AM
I am having the exact same problem as "aha_bb". Have you managed to find a solution? I phoned Vodafone support about it and they said they can't do anything as the problem lies outside of their network and to go on the BlackBerry forum. I cannot find any solutions on here at all.
I can login to BlackBerry ID on my desktop. I cannot access the BlackBerry ID section from the setting menu on my phone and I cannot use AppWorld on my phone to download new apps or upgrades. I also cannot access the "Payments" options from the setting menu. Everything else on the phone works though! I have tried using mobile network and wifi individually and makes no difference. I changed my password via the BlackBerry ID website to see if that made a difference, but no.
If anyone has a solution, I'd appreciate it if you could share it!
02-13-2013 09:53 AM
Mine actually works now... don't know what fixed it but you may find what I did in here:
02-13-2013 12:29 PM
Thank you for replying!
I have read your post on the linked website and am loath to wipe my blackberry as it took me a week to get all my address books and calendars synched properly etc. I don't want to have to go through all that again, lol.
If no other solution is posted I guess I'll just have to do a wipe. But that is risky as the backup feature of the "BlackBerry Link" software does not work, meaning I cannot do a restore if something goes wrong. This is the first time a BlackBerry I have owned has "gone wrong" so am particularly annoyed :-(
Thanks once again for your help. I will post back here if it works or not.
02-13-2013 10:10 PM
02-15-2013 09:21 AM
Many thanks for your assistance with this aha_bb!
I eventually decided to wipe my phone (couldn't back it up) and start afresh. I skipped restoring my old phone in case there was something on there that "corrupted" the new phone. So far I have tried appworld every few hours and downloaded random apps and games without a problem and I can access blackberry id from the setting menu.
The only downside now is that the gmail calendar / calDAV won't load on my phone even though it did so automatically before - the gmail email and contacts synchronised fine though. Also, the built-in weather app no longer works; a small compromise for a working phone.
I have tested the backup feature of Blackberry link at every stage and although it takes an eternity, it does complete successuly now, unlike before.
02-15-2013 09:26 AM
02-15-2013 09:31 AM