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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎05-01-2013
My Device: Z10
My Carrier: Bell

Can't get my Z10 to turn back on

My z10 turned itself off this morning and I can't get it turned back on. When I hold the power button for 10 seconds, the LED blinks once and that's it.  I have had it plugged in for 12 hours so I don't think it's a dead battery issue.

 

Any ideas? I have only had this phone for 3 weeks!

Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't get my Z10 to turn back on

Leave it connected to the OEM wall outlet charger.

Remove the battery for a minute and replace to reboot.



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New Contributor
Posts: 4
Registered: ‎05-01-2013
My Device: Z10
My Carrier: Bell

Re: Can't get my Z10 to turn back on

I just tried that and it didn't do anything.

Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't get my Z10 to turn back on

Didn't blink the LED or anything, no screen activity at all?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-01-2013
My Device: Z10
My Carrier: Bell

Re: Can't get my Z10 to turn back on

The LED still blinked same as before but there was no screen activity before or after.

Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't get my Z10 to turn back on

Ok, so it did do something.

 

Unless you can immediately return it to the seller for a warranty exchange, I'd suggest to keep charging for now, and power on or remove and replace the battery every few hours WHILE STILL connected to the charger.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-01-2013
My Device: Z10
My Carrier: Bell

Re: Can't get my Z10 to turn back on

ok thanks. i will give that a try.