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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎03-30-2011
My Device: Z10
My Carrier: Vodafone UK
Accepted Solution

Can't open BB Maps app on Z10

Hi guys,

 

I've had my Z10 for almost 2 weeks now, and absolutely love it (upgraded from 9800 Torch).

 

A few days ago I wanted to use the maps app for the first time, but when I click on the icon the screen flicks slightly to the right, and the app doesn't open. I have the icon within a folder, and Wisepilot trial installed (this shouldn't make any difference?). As the Maps app comes pre-installed I cannot delete, and re-install.

 

Has anyone else experienced this, or have any suggestions on how to rectify?

 

With thanks.

 

BB Z10 STL100-2

10.0.10.690

Elite I
Posts: 6,712
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: Can't open BB Maps app on Z10

[ Edited ]

Have you restarted the device and tried again?

- Ira
New Contributor
Posts: 5
Registered: ‎03-30-2011
My Device: Z10
My Carrier: Vodafone UK

Re: Can't open BB Maps app on Z10

A number of times. Just to 'double check', I've just pulled the battery. The Icon for Maps has now dimmed, and changed to a triangle, square, and circle. I'm assuming this is a default icon, showing there is a problem with the app. I still cannot update, or re-install the app!

Elite I
Posts: 6,712
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: Can't open BB Maps app on Z10

I really don't know.  I would have to experiment.  You might first try deleting that other app just to see what happens.   

- Ira
New Contributor
Posts: 5
Registered: ‎03-30-2011
My Device: Z10
My Carrier: Vodafone UK

Re: Can't open BB Maps app on Z10

Thanks Ira,

 

I've just tried that, deleted Wisepilot, moved icon back to home screen, pulled battery again - no luck. I'm hoping at worst case, this will be resolved at the next update. Unfortunately Vodafone UK can be slow on releasing updates.

Elite I
Posts: 6,712
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: Can't open BB Maps app on Z10

[ Edited ]

If it were me, I would reinstall the OS.  That's all I know at the moment.

 

EDIT: You might try a security wipe before trying OS reinstall.

- Ira
New Contributor
Posts: 5
Registered: ‎03-30-2011
My Device: Z10
My Carrier: Vodafone UK

Re: Can't open BB Maps app on Z10

Thanks, I have considered that, obviously I don't want the hassle if I can avoid it. I may hold back for the moment and see if an update becomes available, otherwise it's a re-install.

Highlighted
New Contributor
Posts: 5
Registered: ‎03-30-2011
My Device: Z10
My Carrier: Vodafone UK

Re: Can't open BB Maps app on Z10

Thanks Ira,

 

I've spent the evening backing up, secure wipe, reload OS, and restoring. The map app is now bak up and running.

 

Elite I
Posts: 6,712
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: Can't open BB Maps app on Z10

Good news! I wish it hadn't come to that.
- Ira