03-17-2013 08:15 PM
i cant seem to open any of my pictures; the thumbnails are all there but when i go to look at the bigger version then I just get a blank image. I have tried pulling the battery, restarting, fprmatting the memory card and viewong from both the camera and the file manager. Any help would be much appreciated
03-18-2013 09:20 AM
Hi hpsuk and welcome to the BlackBerry Support Community Forums!
Are these photos that you've taken with your BlackBerry Z10 or are they photos you've downloade or transferred to the device?
03-22-2013 11:04 AM
03-22-2013 11:22 AM
06-20-2013 01:49 PM
I have the same issue with pictures and videos taken on or saved to the Z10. I can see the thumbnail but when I click to enlarge it flashes the pic quickly then goes black with a small faded grey flower avatar in the center of the screen. Others I'm sending Z10 pictures to are telling me they cannot be opened.
The files that are on the media card I moved into the Z10 can be viewed just fine (both pictures and videos). The media on it was captured by a samsung camera.