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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎04-18-2013
My Device: Blackberry z10
My Carrier: telus

Cannot get old email messages onto new Z10

I have a bb9800 and am trying to get the old email messages off of it onto the new Z10. The 9800 only had the telus.blackberry.net email address and on the Z10 I have the company email. Is there a way to get those emails over other than forwarding them all individually

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Cannot get old email messages onto new Z10

Hi and Welcome to the Community!

If you mean that you wish to have your old @telus emails visible on your Z10, the answer is no. That email was provided by BIS, and BB10 does not use BIS. Hence, those email addresses cannot be configured to a BB10 device. So, the only way to have those emails on the BB10 device is via forwarding from the @telus email account over to one that indeed can be integrated to the Z10.

BTW -- you need to migrate off of that @telus email address, as it will be going away. They are allowing one year of auto-forwarding (which you need to configure...contact Telus for assistance), after which that @telus email address will cease to exist.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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