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BlackBerry® Z10

Posts: 17
Registered: ‎04-17-2012
My Device: Bold 9900
My Carrier: AT&T

Cannot perform full backup and the the Reconnect screen occurs often

Lately I have been noticing the screen within the Lynk software asking me to either reconnect or reload. The device was connected and has not been removed in fact it is still on.


I try running a full backup using Lynk and it fails each time. When I run a settings back-up it works without a problem.

Posts: 95,151
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot perform full backup and the the Reconnect screen occurs often

Likely, it is some third party application in the backup App Data which is causing the backup failure.


You can make separate backups of Settings, Media and App Data.


First, do a Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.


Now, try the App Data backup again.

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