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Reply
New Contributor
Posts: 4
Registered: ‎08-28-2013
My Device: Z10
My Carrier: Telekom

Cannot send emails with file attachment greather than 40kb

Hello,

 

we have an issue with our Z10 devices.

 

Emails are not beeing sent with a file attachment greater than 40kb.

 

After sending it pops up an red exclamation point.

 

  • Z10 Firmware version: 10.1.0.4181
  • Blackberry Enterprise Service 10
  • Microsoft Exchange Server 2010 with activesync enabled
  • EMC -> Exchange ActiveSync Mailbox Policies: Sync Settings -> No limitation for e-mail size and maximum attachment size
Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: Cannot send emails with file attachment greather than 40kb

I have the same OS version and seem to be able to send attachments without a problem, is this only on the Outlook email or all email i.e. Gmail, Yahoo? I think its something to do with the Exchange server not the Device itself.

New Contributor
Posts: 4
Registered: ‎08-28-2013
My Device: Z10
My Carrier: Telekom

Re: Cannot send emails with file attachment greather than 40kb

Hello,

it is only on the Outlook email.

Gmail works.
Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot send emails with file attachment greather than 40kb

did you look in active sync settings too on the Exchange Server?

 




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New Contributor
Posts: 4
Registered: ‎08-28-2013
My Device: Z10
My Carrier: Telekom

Re: Cannot send emails with file attachment greather than 40kb

Hello,

 

well the only thing i can find on Exchange Server 2010 is Exchange ActiveSync Mailbox Policies under Exchange Management Console - Organization Configuration - Client Access - Default

 

Sync Settings:

set to Limit e-mail size to (KB) - not set

Allow attachments to be downloaded to device - set

Maximum attachment size (KB) - not set

 

 

New Contributor
Posts: 4
Registered: ‎08-28-2013
My Device: Z10
My Carrier: Telekom

Re: Cannot send emails with file attachment greather than 40kb

Hello,

 

it must be an Blackberry related issue.

 

Sending from other devices with active sync and file attachment greater than 40kb works!

Highlighted
Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot send emails with file attachment greather than 40kb

I have the same environment as you and do not have the issue with my Z10 on OS 10.1.0.2019

 

Maybe a call into BlackBerry support is needed.

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V