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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎08-12-2014
My Device: z10
My Carrier: Vodacom

Cannot text a specific international number

I have BB Z10 with software 10.2.1.2977. I am unable to send or receive text messages from my mom in Cyprus an yet I can text my brother in Abu Dhabi. The strange thing is my partner also has a Z10 and those texts go through. This issue started about 2 months ago. I have not changed phones, nor has my mom. I have taken my phone in to Autopage and they cannot find a problem. I have also contacted Vodacom, they are unable to assist me.

Posts: 95,126
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot text a specific international number

From where are you texting from, what country?

Shouldn't matter...though.

 

First, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Also, if you have an existing thread of SMS with your Mom, please delete the current thread of SMS messages with her, reboot again and try again.



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New Contributor
Posts: 2
Registered: ‎08-12-2014
My Device: z10
My Carrier: Vodacom

Re: Cannot text a specific international number

I removed the battery for a minute with the handset powered on, removed all chat threads, removed the number from the phone and re entered it. Text is still not going through. 

 

P.S texting from SA. 

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Posts: 95,126
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot text a specific international number

Check and see if you or your Mom either one have any SMS blocker app which accidentally might have blacklisted the other.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code