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BlackBerry® Z10

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Posts: 29
Registered: ‎01-08-2009
My Device: Z10 / Playbook
My Carrier: Movistar
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Cannot update BB10 on my Z10

[ Edited ]

I've got a Z10 with version 10.0.9.2372 of BB10.

 

I've tried different methods of updating, but none works.

 

If I use http://us.blackberry.com/software/smartphones/update-new/smartphone.html I get a message that I can update BB10 to version 10.0.9.348 (not 10.0.1.xxx). If proceed with the update, but after finishing the process, I'm still running version 10.0.9.2372

 

BB Link doesn't recognize my Z10, so I cannot use it either to update.

 

Briefly: I cannot update BB10, BB Link won't work. This implies I cannot use certain apps (like Whatsapp) and I cannot synchronize the Z10 with my Outlook.

 

It is sooooo frustrating...

 

Help please

 

 

Posts: 94,523
Likes: 24,405
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10

 

 

There are workarounds for this.

 

Try this:

 

 

  1. Disconnect the Z10 from your USB connection to the PC and close Link.
  2. Open the rear of the Z10 and remove the SIM card (not the media card).
  3. Open a PC browser and reconnect the Z10 to your PC.
  4. In the PC browser, type in the URL: www.blackberry.com/updates
  5. Scroll down and click on Check for Upgrades. **If your Z10 is off at this point, now try pressing and holding the top edge power button for 10 seconds to power up the Z10, or to allow the desktop to recognize the Z10 is connected.
  6. If the Z10 is recognized, and there is an update available for you, you will be asked if you want to upgrade.
  7. Proceed with the upgrade, could take anywhere from one to two hours according to your device data, etc., and data speed.
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Contributor
Posts: 29
Registered: ‎01-08-2009
My Device: Z10 / Playbook
My Carrier: Movistar

Re: Cannot update BB10 on my Z10

Didn't work Smiley Sad

 

It seems like if the OS was read-only. No way to upgrde it...

Posts: 94,523
Likes: 24,405
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10


ecarrier wrote:

 

It seems like if the OS was read-only. No way to upgrde it...


eh? read only?

 

Where in the process did it fail?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Posts: 29
Registered: ‎01-08-2009
My Device: Z10 / Playbook
My Carrier: Movistar

Re: Cannot update BB10 on my Z10

I've got this message in the last step of the process:

 

"There was an error updating your software

 

A fatal error occured while updating your device's software. Please try again"

Posts: 94,523
Likes: 24,405
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10

So did the update actually being, you could see the progress bar of download/install?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 29
Registered: ‎01-08-2009
My Device: Z10 / Playbook
My Carrier: Movistar

Re: Cannot update BB10 on my Z10

I was able to download the ApploaderWebSL-Upgrade.msi file

 

I run it. It eventually recognized my Z10 PIN. After this point (and after a few minutes, don't know how many) I got the message that I mentioned before.

Posts: 94,523
Likes: 24,405
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10


ecarrier wrote:

I was able to download the ApploaderWebSL-Upgrade.msi file


This should be an automated process in which you don't physically control the download or have to run the MSI file.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 29
Registered: ‎01-08-2009
My Device: Z10 / Playbook
My Carrier: Movistar

Re: Cannot update BB10 on my Z10

I don't know, but anyway that doesn't solve my problem
Posts: 94,523
Likes: 24,405
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10

Yes, I hear you but the process is automated.

 

At no point in the process should you even see or open any MSI file.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code