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BlackBerry® Z10

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Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10

Buesos, see the first two bullet points in this thread:

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Contributor
Posts: 12
Registered: ‎08-13-2013
My Device: Blackberry Z10
My Carrier: Claro Honduras

Re: Cannot update BB10 on my Z10

Hi, JSanders.  I live in Honduras.  My carrier has not offered the latest released upgrades and my z10 is blocked so it only works with that carrier.  Can I get it directly from the web site somehow?  I wish my smartphone worked like blackberry intends it to.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10


GreenRain wrote:

Hi, JSanders.  I live in Honduras.  My carrier has not offered the latest released upgrades and my z10 is blocked so it only works with that carrier.  Can I get it directly from the web site somehow?  I wish my smartphone worked like blackberry intends it to.


Read this here: 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 12
Registered: ‎08-13-2013
My Device: Blackberry Z10
My Carrier: Claro Honduras

Re: Cannot update BB10 on my Z10

Thanks for the quick reply.  I'm downloading the software now.  I'll let you know how it works out.  One additional question related to my 100-1 model: will it be able to support all software updates as well as later models, or is it outdated already?  I got mine last week from my carrier, and I would hate to feel swindled.

Contributor
Posts: 12
Registered: ‎08-13-2013
My Device: Blackberry Z10
My Carrier: Claro Honduras

Re: Cannot update BB10 on my Z10

One more question:  Do I need to install updates sequentially, or can I install the latest version directly?

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10


GreenRain wrote:

Thanks for the quick reply.  I'm downloading the software now.  I'll let you know how it works out.  One additional question related to my 100-1 model: will it be able to support all software updates as well as later models, or is it outdated already?  I got mine last week from my carrier, and I would hate to feel swindled.


It is not out-dated, at all. Make sure you are downloading the OS verison for the 100-1 model.

 

and you can upgrade to the latest I have listed in that link... no need to load one and then the other.

 

Make sure you backup first.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 12
Registered: ‎08-13-2013
My Device: Blackberry Z10
My Carrier: Claro Honduras

Re: Cannot update BB10 on my Z10

Thank you so much.  It worked perfectly.  I hope my carrier will offer future releases or that blackberry posts upgrades on the website next time.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10

Yep, good luck!

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Contributor
Posts: 12
Registered: ‎08-13-2013
My Device: Blackberry Z10
My Carrier: Claro Honduras

Re: Cannot update BB10 on my Z10

Hi, J Sanders.  I'm back seeking your help again.  You helped me update to BB 10.1 before.  I am from Honduras, and my carrier does not offer the updates.  Is there any way you can help me update to 10.2 as well? Thanks in advance. I have a 100-1 version Z10.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update BB10 on my Z10

Yep, it has not yet been released in the US either.

 

You can always install a leaked OS of the same version, no problem. That's your choice.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code