05-16-2013 07:27 PM
I have no idea where these came from, but I have 8 images in my picture folder, that I cannot delete. They are simply either white or grey background images of nothing. They say they are "png" image files when I go into my blackberry link, and as I say, I dont know where the heck they came from. Anyone have any idea how to get rid of these, as just when I think my phone is starting to work better, something else stupid happens.
05-17-2013 04:12 AM
07-13-2013 10:15 AM
Hey James, did you find a solution to that problem? I just encountered it too. Contacted blackberry help on twitter and they are suggesting I contact my carrier.
07-13-2013 01:10 PM
07-13-2013 02:44 PM
hey Craig! Thank you so much for the response. I tried what you suggested and i still cant delete them. I found the folder they are supposed to be in and like you suggested, it might be hidden. Tried to unhide it but my efforts were to no avail.
I will keep trying but soon as i have time, i will just go to service provider and get the "why are you using a blackberry instead of an iphone or galazy" lecture! *rolling my eyes*
07-13-2013 05:13 PM
07-13-2013 07:57 PM
So i made the mistake of going to my service provider! OMG! They wouldn't even touch my phone! One would think the phone had leprosy! The service was appalling as expected and all i got was if it was an iphone or a galaxy, maybe we could help! But none of us use a blackberries! Try another store!
Running out of options!
@ Simmo - Your suggestion sounds so technical. I might have found what you were suggesting but am scared to delete anything just in case it might affect the entire phone operation! Do u think you can maybe give me a step by step guide?
07-13-2013 08:17 PM
07-15-2013 11:13 AM
Hey all! Its sorted! I ended up calling blackbery support and we determined that since the images were saved on my device, i had no choice but to run a security wipe. With the Help of Blackberry Link, the process was not as tedious as i thought it would be because i thought it would take some time to customize my phone. But all i had to do was back up using Blackberry Link, run security wipe and once done, restore and thats its! I am back in business! :