03-02-2013 11:59 AM
I am trying to switch from my old 9300 to my new z10.
I have tried doing it on my z10 device and for some reason it cannot detect my old device via my username
I have now tried using BB Link and I get as far as the part it asks me to connect my new device. The image of the new device and pin is displayed but when I click on it, I get the message "Could not connect to device".
Please advise how to fix this.
03-03-2013 09:26 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to migrate your data from your BlackBerry Curve: www.blackberry.com/btsc/KB33322
Let me know if you have any more questions.
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