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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎03-02-2013
My Device: Blackberry z10
My Carrier: Vodacom South Africa

Cant switch from my old 9300 to my new Z10

I am trying to switch from my old 9300 to my new z10.


I have tried doing it on my z10 device and for some reason it cannot detect my old device via my username

I have now tried using BB Link and I get as far as the part it asks me to connect my new device. The image of the new device and pin is displayed but when I click on it, I get the message "Could not connect to device".


Please advise how to fix this. 



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Cant switch from my old 9300 to my new Z10

Hey spiwechireka,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to migrate your data from your BlackBerry Curve: www.blackberry.com/btsc/KB33322


Let me know if you have any more questions.




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