05-03-2013 04:53 PM
so i go buy the new Z10. i wipe my 9900. before i wipe it i sync it to my PC and also back it up with black berry protect.
When i go to sync my Z10, its not compatible to my desktop softward. so i download BB Link. Link doesnt have my old phones info though.
The blackberry protect icon doesnt allow me to restore my device.
Any one have any solution to my problem!?!?
05-03-2013 06:55 PM - edited 05-03-2013 07:00 PM
Did the exact same thing because provider said desktop software is all the same.........Good thing you backed up first.....I reinstalled the software and backup on old phone....then tried transfer that way.....ended up just entering it all manually as nothing worked.....At least i could backup the old phone and have the info.....The transfer process from old phone to z10 is not the best....If you can save all contacts to sim card , that should transfer more easily.....And besides all that, the bb protect backups don't work on the z10.....I do like this phone very much though.