03-24-2013 12:43 AM
I'm very disappointed. I was looking forward to the Z10. bought it yesterday. But after spending several hours calling into IT to get it activated on the enterprise server, I learned that my company is not supporting the Z10 and doesn't know if and when it will support it. So i had to return it and by an iphone. I heard the same thing about another company tonight. Doesn't look good for Blackberry. And i loved the phone.
03-24-2013 06:18 AM
Doesn't look good for Blackberry.
I wouldn't worry too much. As you're probably aware, BlackBerry has got some rather negative press in the past few months. Many people, thinking that the company would not make a major comeback, have made the jump to other platforms. Many companies have done so as well. Now fast-forward to the present. Have you seen what the press is writing about BlackBerry now? You'd be hard-pressed to find any negative press surrounding the new Z10.
Once companies see that they made a mistake by jumping ship, many will return. For this reason, you'll probably be rockin' a new BB10 phone before too long.
One thing you might want to do is contact your IT department and see if they're aware of the new BlackBerry. I think if they took a hard look at what it has to offer, they'd see that it really makes no sense to have you carry anything else.
03-24-2013 08:05 AM - edited 03-24-2013 08:07 AM
Sorry to hear that, but BB can't be blamed for decisions made by individual companies. The uptake for BES10 is at a record pace and the updates to BES5 ensure the BB10 will run smoothly, it should be pretty easy for your IT department to push all the necessary keys to allow the Z10 onto the network.
03-24-2013 02:31 PM
03-25-2013 03:26 AM
Use Active Sync...not the BES feature. Mine works fine without BES...if company supports other phones then you can use the z10/BB10 just fine no issues. All features...go get your z10 back!!
03-30-2013 08:24 AM
03-30-2013 01:53 PM
Thanks for the clarification drewread,
I am not a server expert but I guess this is something to buy from Microsoft and it wouldn't fit in my laptop.
Anyway, my future Q10 would need to work properly even if my laptop is not switched on.
If my understanding is OK then this solution wouldn't be for me.
Thanks for your help,
03-31-2013 08:22 AM
03-31-2013 05:12 PM
As the Exec Director for our IT area with 30,000 clients, I can tell you it's no simple thing to offer BES support for these devices yet. It may seem like a simple thing when people have been buying BB phones for years and activating them on the BES servers, but you have to understand that the BES 10 server is a COMPLETELY new platform.
We have been testing since the day the BES software came out - we had to build all new servers, install the new software as it was going through name changes and configuration changes over the first couple of weeks. We have 11 issue tickets registered with BlackBerry currently to address issues we've had configuring the software for our environment. And we have very advanced support staff that have worked with BES technologies for nearly 10 years.
We have basic functionality working - I'm one of the first pilot users on the sytem and it seems to be working okay, but you really need to give it some time as this is similar to introducing a Windows 8 phone into an evnrionment that's never had it before - new phone, new software, new server platform, new issues...
We plan to have our service available for production in about a month - and we're being very aggressive because we believe this is the best mobile platform out there for a corporate environment. Even with all the issues we've had, we still firmly believe that...just be patient! I really hope all the large corporate envrionments are taking the same approach.