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BlackBerry® Z10

New Contributor
Posts: 9
Registered: ‎01-16-2012
My Device: Z10
My Carrier: Bell Mobility

Computer not recognizing Z10

I noticed after the latest update that when I plug my Z10 into the computer via USB, I hear the tones from Windows 7 alerting me that the connection has been made but the phone does not charge nor BB Link shows that it is connected. 


I have ensured that the USB ports are not going to sleep and are set to always stay on.  I have replaced the USB cable 3 times and tried every USB port on my computer and nothing. 


Anyone else having this same issue?  Is it the latest update or Windows 7 or am I having hardware issues with the phone itself.


Suggestions please, I’m at my wits end with this and ready to send it back.


Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Computer not recognizing Z10

Hey tkares,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


If you use the wall charger, does the BlackBerry Z10 charge?  If possible, I would suggest trying to plug the BlackBerry Z10 into another computer or laptop to see if it is detected.  If it is not detected, I would suggest contacting your network service provider for repair options.


I look forward to your reply and let me know if you have any more questions.





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New Member
Posts: 1
Registered: ‎05-29-2013
My Device: Z10
My Carrier: Bell Aliant

Re: Computer not recognizing Z10

I'm having the same problem. I tried updating the drivers and even contacted my IT department and they con't figure it out!

New Member
Posts: 77
Registered: ‎08-19-2011
My Device: Torch 9800, Z10
My Carrier: EE

Re: Computer not recognizing Z10

I reported this a week or so back, and I don't believe there was a solution posted.

My desktop is a Dell AIO with W8 and did not recognise the Z10 but did the 9800.

I eventually installed Link on our W7 laptop and it did recognise it there.


New Contributor
Posts: 3
Registered: ‎12-03-2013
My Device: Z-10
My Carrier: Sasktel

Re: Computer not recognizing Z10

I am having the same problem. As of right now, I am on my 2nd port, my 3rd cable, I have unistalled and reinstalled/checked for updates etc. I get teh notification that my blackberry is connected but cannot get my files on the phone to connect to the computer. I can use my drop box, facebook uploads etc. and all of my checks tell me I have all the current software. I am going bananas. I had my BBZ10 crash a while back and sent it in for repairs (it just shut off with no warning and would not turn back on). After I got my phone back, it worked for a small while and now it will not be recognized on my computer to even pull files without going through Black Berry Link. I am also getting notifications on the hub that my media storage is getting full and I should delete some stuff....I'D LOVE TO but can't because my computer/phone/bb link won't let me. Grrrrrrrrr Help.

Posts: 11
Registered: ‎01-21-2015
My Device: blackberry z10
My Carrier: wirless

Re: Computer not recognizing Z10

my pc not recognizing z10.when i conected z10 to my pc via usb cable it flash only red light 15 seconds,after nothing is der.it won't turn on.