11-14-2013 01:26 AM
Whenever I try to transfer file from my laptop to Z10 through BB Link there is connection error. I did try all sort of solution, can you please suggest as I am unable to transfer any file to Z10.
Thanks and Regards,
11-14-2013 01:40 AM
Hi and Welcome to the Community!
you got latest version ??
BlackBerry Link v188.8.131.52 (Windows OS)
BlackBerry Link v184.108.40.206 (Mac OS)
11-14-2013 07:56 AM
Thanks I updated the latest version, but the problem still remains. Unable to copy the files (music, photos, etc) to set from Windows 7 OS (64bit) system through the new version of BB link.
11-14-2013 05:00 PM - edited 11-14-2013 05:04 PM
It could be your PC which might have issues you are unaware of, or it could be BB Link which has many issues.
Uninstall BB Link and install:
If install is OK, connect phone to computer and launch Device Manager from All Programs, it will appear in the Notification Tray (System Tray) double click to launch.
Expand Connected Devices, expand Volumes, Y is for SD Card if you have one and Z is Device (phone) Memory.
Close Device Manager.
Open a file or picture folder on your computer, click one file or picture to highlight.
Click the Edit Menu on top and click Copy to folder, expand Computer, expand BLACKBERRY Y or Z
Click on destination, click Copy
Hope it works for you!
11-14-2013 11:07 PM
As stated I have installed the device manager and removed the BB link from the system. But
"Expand Connected Devices, expand Volumes, Y is for SD Card if you have one and Z is Device (phone) Memory" when I expand the connected devices I am unable to expand volume and cannot see any Y or Z device.
What is the problem??
11-15-2013 12:01 AM
If you see Volume then Device Manager is reading your phone, why you cannot expand Volume I do not know.
Check your computer Device Manager, (Control Panel, Device Manager) see if there are any Yellow warnings.
When in Computer Device Manager click View on the Menu and click Show hidden devices.
Tell me what you find, also open BlackBerry Device Manager, click About and note the BlackBerry Device Manager Version number.